Nutriloader Shipping and Fulfullment:

Roadmap to Order Notifications and Shipping/Fulfillment

Ecommerce Administrators have a couple of choices to make in how they would like their system set up in regards to order notifications and shipping/fulfillment.

  1. ORDER NOTIFICATIONS: Automatic vs. Approval Required
    1. Orders Automatically Sent to Europa: When a customer places an order, Shopify will generate an order confirmation email to the customer, and send the notification to the Nutriloader Portal. From there, the Nutriloader Portal generates an email to your store contact and also to Europa Weborders for fulfillment (weborders@europasports.com). This order is sent to Europa within minutes of the customer placing the order, regardless of any fraud alerts in Shopify. Once shipped (typically they will fulfill same day), Europa will send your store contact a shipment tracking code. Your store contact will need to enter this tracking code in the Shopify Admin Dashboard for each order, which triggers Shopify to send a shipment confirmation to the customer.
    2. Orders Sent to your Website Administrator for Approval: When a customer places an order, Shopify will generate an order confirmation email to the customer, and send the notification to the Nutriloader Portal. From there, the Nutriloader Portal generates an email to your store contact for approval. The store contact can then either fulfill the order manually or forward the order on to Europa (weborders@europasports.com). Once shipped (typicall they will fulfill same day), Europa will send your store contact a shipment tracking code. Your store contact should need to enter this tracking code into the Shopify Admin Dashboard for each order, which triggers Shopify to send a shipment confirmation to the customer.
  2. FLAT-RATE VS. REAL-TIME SHIPPING: At this time real-time shipping is only available with Shopify’s Unlimited Plan.
    1. Flat-Rate Shipping Method: When Europa fulfills your order, they will use your organization’s shipping carrier account and rates. Shopify will charge the customer the flat rate you have set up for orders in your Shopify Admin Dashboard, using your store address. Europa, however, will use real-time shipping calculated from their warehouse (Europa will ship from the closest warehouse to your store address). Because of this, you may see some discrepancies in the amount which the customer has paid you for shipping.
    2. Real-Time Shipping Method: When Europa fulfills your order, they will use your shipping carrier account and rates. Shopify will charge your customer based on the same real-time account rates, calculated from your store address (set up in Shopify Admin Dashboard). However, Europa will calculate the rate from the actual warehouse address they ship from (the closest to your store address where the product is in stock). Because of this, you will see some slight discrepancies in the amount of shipping charged back to you from Europa vs. the amount that the customer has paid you for shipping. At this time there is not a more accurate method of managing shipping costs.

The chart visually maps out the steps taken for processing and fulfillment of orders on Shopify Ecommerce sites using the Nutriloader feed.

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